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 is committed to maintaining the confidentiality and security of all information received from our customers. Any information collected (name, address, telephone number, email, items purchased) will be used solely to improve the online shopping experience and help us to serve you better.


As you move from one page to the next in the store, the computer needs a reliable way of keeping track of what you have purchased. Web pages do not store that kind of information. Shopping sites use cookies to help implement that function.

A cookie is a very small text file that is stored on your hard drive. Its main function is to keep track of what you have purchased so that the transaction can be carried out successfully. Cookies cannot search for and retrieve information from your hard drive nor can they be read by another server.

Encryption and Security

When you do business with Innovationhouse .com the information you send us is scrambled as it travels over the internet using a process called encryption. Our server uses SSL (Secure Sockets Layer) encryption to scramble the transmission between you, the store and elsewhere so that anyone attempting to intercept the message will be unable to read it. SSL is the best method currently available to secure your transaction. Secure sites perform encryption through the use of a key that has two parts, a public key and a private key. Any information encrypted using the private key can only be decrypted with the public key. Similarly, any information encrypted using the public key can only be decrypted using the private key. When personal information is requested from you, your browser uses a digital ID sent by our server and certified by a recognized certifying authority to verify that we are a secure site. The browser uses the public key contained in the digital ID to encrypt the information sent to us. Our server uses the private key to decrypt the information.

How can I tell if I have a secure connection?

  1. If you are using a very old version of Netscape, you will see the image of a key in the bottom left corner of the screen if the connection is secure. If the key is broken, the connection is not secure.
  2. With more recent versions of Netscape you will see a closed padlock in the bottom left of your screen for a secure connection and an open padlock if it is not secure.
  3. With Internet Explorer, the padlock is in the bottom right corner of the screen for a secure connection. Otherwise, no padlock is visible.

By double-clicking on the key or padlock, you can see information on the security of the page you are viewing. You can also check the site URL. On a secure page the URL will read https:// instead of http://

The information displayed by the browser when you click on the key or padlock may sometimes make it appear that a site is not secure when in fact it is. For example, if you click on the key in your browser when you are at the point of making a purchase, you will not see a certificate registered to but instead to NetNation Communications. This is because the latter company hosts the software on their secure server and their certificate is being used. All transactions are therefore encrypted and secure.

Note that in general, it is only when personal information is being requested from you that sites use encryption. At other times, the connection is not secure.


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